Client Testimonials


MassDOT Facilities has used Renaud HVAC & Controls, Inc. of Sutton Massachusetts at several of our facilities for approximately four years. We would recommend them to continue as a contractor for us and other Commonwealth projects. We have found them to be highly responsive and professional when dealing with our needs. We have consistently received high quality workmanship from this company.

William Aylward

Pizzagalli Construction Company

Pizzagalli Construction would like to take this opportunity to thank Renaud HVAC for the professionalism and cooperation displayed at every level of your organization during the LL Bean Legacy Place Retail Store Tenant Improvement project.

A project such as this on a congested project site, in a competitive-bid scenario presented a wide range of challenges. Renaud HVAC’s collaborative approach allowed us to successfully meet those issues. The project was very successful in part due to your team’s responsiveness to the schedule and quality of work performed.

We look forward to working with you on future projects,

Brian Holmes

Consigli Construction

Please accept this letter as a reference for Renaud HVAC. I have been a Project Manager with Consigli Construction, Co. for the past 2.5 years. Prior to joining Consigli, I was the owner of a construction company for 22 years.

I worked with Renaud HVAC on the University of Massachusetts Orthopedic Renovation project located in Worcester, MA. This project encompassed many challenges including working within an occupied space, strict infection control measures, a demanding owner, complex MEP coordination and an aggressive schedule. I am proud to say that wit the help of Renaud HVAC we met every challenge.

The project team at Renaud HVAC was knowledgeable, conscientious, professional, and possessed a work ethic that was integral to the project’s success. Daily coordination and communication from their staff was excellent. I have every confidence that Renaud HVAC can fulfill the obligations and responsibilities on similar projects. Please do not hesitate to contact me if you need any further testimony of my full endorsement.

I certify under the pains and penalties of perjury that the above statements are accurate on all accounts.

Michael B. Docurral

Marlborough Hospital

It is with great pleasure that I write this letter of recommendation for Renaud HVAC & Controls, Inc. Over the past 4 years, I have had the pleasure of working with Renaud’s Management Team and field staff on several large important projects for the Hospital. I commend Renaud for their professionalism and cooperation displayed at every level of their organization during all of these projects. As you may know, Healthcare construction and renovation projects can be very difficult due to the nature of our business and each project brings on new challenges, nearly every step of the way. These projects were not without challenge and thanks in part to Renaud HVAC’s collaborative approaches, ability to problem solve and the positive attitudes of their employees, the Hospital was able to receive a superior final product. Additionally, I am very pleased with the company’s commitment to meeting tough project schedules and quality of workmanship.

In the past two years Renaud’s Team has successfully completed the following:

- Complete renovation of the Clinical Lab - Renovation for new Pharmacy/Clean room

- AHU Replacement in an active ICU - Miscellaneous small projects - Cancer Pavilion addition

As you can see from the list above, Renaud HVAC has worked in some of the most critical areas of our facility. Marlborough Hospital is very confident in the abilities of Renaud HVAC and look forward to working with them on future projects. Without reservation, I would highly recommend Renaud HVAC & Controls.

Bob Knihtila
Facility Manager

Town of Shrewsbury

It was a great pleasure that I write this letter of recommendation for Renaud HVAC and Controls, Inc. of Sutton, MA. Renaud HVAC & Controls, Inc. has performed DDC control repair, calibration and replacement work for the Town of Shrewsbury for more than six years. I have found their technicians to be well trained to work on a wide variety HVAC controls and equipment. Their paper work regarding billing and prevailing wage rates has been outstanding.

Robert A. Cox

Standard Builders, Inc.

As we just finished the Life Flight Maintenance Facility project, I thought that it was time to say thank you, for working with us on another successful project. Over the past few years we have completed several projects together. All of which UMass and Standard Builders has been very happy

with. As you know, working in the healthcare environment, brings on new and unique challenges, nearly every step of the way. You have always addressed these challenges and worked toward a quick resolution. The focus and dedication that you and your company give each and every project, really makes a difference.

Many thanks, and we look forward to working with you again,

Rodrick J. Neff, CHFM

Higgins Armory Museum

I would like to take a moment of your time to thank you for a job well done. As with any large building project there are many worries and concerns that go along with it. Your highly trained and professional staff eliminated any worry or concern and has provided our museum with a high quality installation that should keep our museum and its patrons comfortable for many years to come.

The Higgins Museum is proud to have Renaud HVAC service provider and was very excited and relived to find that at the bid process’s end, Renaud’s would be selected to install our new Marley Cooling Tower. The attention to detail and quality of workmanship could not be out done.

Please take a moment and pass along the museum’s thanks and gratitude to each and every Renaud employee who participated in this project.

Looking forward to our next project and many years of Renaud providing our museum with HVAC services.

Pete Graupner

Pearle L. Crawford Memorial Library

This is just a quick note to say “thanks” for being so professional and responsive whenever we call. I know full well that it’s usually the complaints that make their way up, so I just wanted to pass along that I think you guys do a heck of a job. Syl, Bryan, Danny, Joe…doesn’t matter who…same excellent service. Always there when we need them. I would recommend you to anyone.

Thanks a bunch.
Karen E. Wall
Library Director
Pearle L. Crawford Memorial Library

Town of Grafton

It is with great pleasure that I continue to recommend Renaud HVAC & Controls, Inc. for the services they have provided to the The Town of Grafton for the past 6 years. Renaud has performed preventive maintenance as well as responding to emergencies and repairs as needed. I have experienced their technicians to be well trained on a wide variety of HVAC controls and many different types of equipment. They have provided prompt and satisfactory service, easily reachable and always punctual. I can, without reservation, highly recommend Renaud HVAC & Controls, Inc. to provide HVAC service s to any municipal or state facility.

Sincerely Yours,
Roger S. Berger

Millbury Federal Credit Union

Looking back at my 7 years as Facility Manager at Millbury Federal Credit Union, I would have to say that the day I brought Renaud HVAC in to service our equipment was one of the best moves I have ever made. We had a new system installed as part of our major Main Office expansion project. The complexity of this new system made it very difficult to balance and it was not living up to expectations.

Renaud experienced staff analyzed the system and made necessary corrections which resulted in a marked improvement in the building. Our four branches had been serviced by a variety of companies over the years and the result was a patchwork of repairs, also causing multiple problems. Renaud understood the issues and made the systems fully operational. In all my dealings with Renaud HVAC, They have always been thorough, trustworthy, responsive and professional.

Wayne Cormier

City of Worcester / Public Schools

Renaud HVAC & Controls, Inc. 18 Providence Road, Sutton, MA 01590, has been performing refrigeration repair work under contract with the Worcester Public Schools, Department of School Nutrition, for approximately one-year forward.

Their work and recommendations have been prompt, thorough, professional and courteous throughout last year and into the current school year.

Donna Lombardi

Millbury Public Schools

The Millbury Public Schools has used Renaud HVAC, Inc. of Sutton, MA for it heating, ventilation, and air conditioning (HVAC) services since 2003. This includes completing all necessary emergency and preventative maintenance work at our three schools, which total 330,000 square feet.

During my six years in Millbury, I have found Renaud to be responsive and professional. Their work is of high quality and they have helped me resolve many issues. I am confident that their company, both the project manager and technicians, can assist you with your project. Their contracts under my tenure have been publicly bid.

Additionally, the project manager has given me some valuable technical insight when researching unique building problems. For example, Mr. Boutiette put together a proposal to help alleviate excessive humidity in one of our media centers.

I strongly recommend Renaud HVAC, Inc. for any heating, ventilation, and air conditioning services. Their work ethic and problem solving is superb.

If you have any questions, please do not hesitate to contact me.

Sincerely, Richard G. Bedard, Jr.
School Business Manager

Natick Public Schools

Renaud HVAC and Controls of Sutton, MA has successfully performed HVAC maintenance, repairs and installations for the Natick Public Schools for over 5 years. Their management, engineering and field technicians work seamlessly to make sure the project works as designed and is on schedule and on budget.

I don’t hesitate to recommend Renaud HVAC and Controls to perform any HVAC project. In fact, I often do.

Yours truly,
Robert Graham
Director of Facility Services

Higgins Armory Museum

I had the opportunity to meet Brian a year or so ago when he delivered some needed parts to a job Mark was doing. He had never done any inside work till last week. Your HVAC guys never cease to impress me. Brian’s attention to detail and strong work ethics make him welcome in our facility at any time. Brian completed some much needed PM on AH4 condensing unit and continued to impress as he completed the filter/belt changes for the season. When the Higgins Armory Museum chose Renaud to be our HVAC service provider it was not based solely on cost. Our working relationship with each and every one of your employees is by far a determining factor. Brian and your team of HVAC techs make it any easy choice. I just wanted to take a moment and thank you and your entire staff for making my job a lot less stressful. We have over 80 million dollars in our collection and feel very comfortable having Renaud maintaining the equipment that keeps our entire collection climate controlled.

Keep up the great work!
Peter Graupner, Facilities

Worcester State University

It is with great pleasure that I recommend Renaud HVAC & Controls, Inc. for the maintenance, repairs and installation for all types of HVAC equipment.

Renaud has performed preventive maintenance as well as responding to emergencies and repairs at our facility since 2004. I have experienced their technicians to be well trained on a wide variety of HVAC equipment. They have provided prompt and satisfactory service, they are easily reachable and always professional and punctual.

Without reservation, I highly recommend Renaud HVAC & Controls, Inc. to provide HVAC services to any other state or municipal facility.

Peter Fenuccio
Worcester State University

Northbridge Public Schools

This is to inform you that Northbridge Public Schools has, and still do presently contract all of our HVAC needs through Renaud HVAC. Renaud has been our service provider since 2001 and we could not be happier. They have worked on everything from routine service calls to replacement of major HVAC equipment. They have also replaced our building operating system at our High School. Throughout these projects Renaud has been very reliable and efficient and their technicians highly trained and knowledgeable in the multitude of service issues that have presented themselves over the years. I would not hesitate in highly recommending Renaud HVAC to anyone and I hope to continue to do business together for many years to come.north

Paul Halacy,
Director of Facilities

Willard House & Clock Museum

Dear Ken,

I wanted to take a moment to say thank you on behalf of the Board and staff of the Willard House & Clock Museum for the excellent work Renaud HVAC performed in the installation of our new air conditioning systems at the museum. The new system is going to help the museum preserve and protect our collection of priceless objects for years to come. Not only was the system designed and installed with excellence, but your employees were professional, generous with their time and expertise, and incredibly careful when working around the objects in the museum. They were careful to be as minimally invasive to the historic 18th century building as well as to our day-to-day operations. I can not say enough about what a joy it was to work with everyone who was involved with the project. I wish you all continued success, and thank you for everything.

Patrick Keenan
Willard House & Clock Museum

Higgins Armory Museum

I wanted to take a minute and write to thank you for sending help when my Trane Chiller heaters shorted out. I know you guys are busy and being able to fit the Higgins in was a huge help. We had a very big weekend with Gaming Night, Star Wars, and the Beer Fest. With the temps reaching 90 degrees it would have been very uncomfortable in the building without you and your guys help. The chiller and tower are purring like a basket full of kittens. Thanks so much.

And then there's Dan. Every time I have one of your employees in the building, barring PM, is usually for some type of disaster. I can’t speak highly enough of your employees. I knew when Dan came out for the Chiller Heaters/AH3 that he was the right man for the AH3 Repair and could not have more correct. As with all your employees he has a great ability to form a game plan and follow it through till completion. You can be very proud of your staff. I never look forward to our next disaster, but I know when it happens that your professional staff will get us back on our feet as soon as possible. A truly great team to work with!

I’m sure I thanked Dan, but could you let him know that his professionalism and attention to detail does not go unnoticed and he and the rest of your well trained staff is why The Higgins Museum will continue to have Renaud HVAC provide our service for many years to come.

Thanks so much,
Pete Graupner
Higgins Museum

University of Massachusetts Dartmouth

This memorandum is to attest to Renaud Heating Ventilation and Air Conditioning & Controls, Inc. level of service, technical expertise and professionalism to the University of Massachusetts - Dartmouth over the past five years.

Renaud HVAC's level of service has been highly commendable. They have provided very timely response to our campus needs, routine and emergencies. Moreover, the service technicians are quite competent, well trained and have demonstrated that they may be counted on to accurately assess, troubleshoot, and repair myriad HVAC-related issues throughout our campus - a campus with 2.4M sq. ft of facilities with a customer base of 12,000+ patrons (faculty, staff and students). Renaud's service technicians have become very familiar with our infrastructure and, hence, have become "experts" on our systems - something that requires a significant "learning curve" for any new contractor who is unfamiliar with the university's systems. Lastly, from the many expert service technicians to the company's account manager for the university, Mr. Ken Boutiette, the level of professionalism has been above reproach. Renaud's employees interact well with faculty, administrators, staff and students - displaying a first-class commitment to professionalism and customer service. In short, this department recommends Renaud HVAC for continued consideration as a highly capable contractor worthy of placement on our Trade Labor Agreement Listing.

Philip W. Lopes, JR.
Operations Manager
Facilities and Physical Plant
University of Massachusetts Dartmouth

Office of Court Management

As a manager of facilities overseeing 14 courthouses in Central Massachusetts, I can heartily recommend the services of Renaud HVAC & Controls, Inc. They have provided excellent service to the Commonwealth of Mass Trial Court going back to 2003. I personally have worked with Renaud since 2005 in all of our central mass courts, and have always received superior work and service. They are currently in the pre-bid stages of new HVAC equipment install projects at two courthouses this month. Please feel free to contact me at any time to discuss.

Michael Norman,
Manager of Facilities

Higgins Armory Museum


You guys are probably getting tired of my "AttaBoy" emails but its your own fault. You have successfully cornered the market when it comes to employees. Whether its routine PM or some catastrophic failure your guys are incredible. Working in this building is a challenge. The building should be in its own museum but your guys keep it running like it was built yesterday. I have never once had a situation big or small that your techs could not remedy in quick fashion.

Joes performance yesterday as the temp hit zero was stellar. I like that word. It describes Renauds in one word.

I won't keep you but felt I needed to let you guys know how much your service/attention to detail means to me. If there ever comes a time when you need a reference in securing a contract please have them contact me.

For all you do...Thanks!
Peter Graupner, Higgins Museum

p.s. Recently I have had the chance to work with Kevin during PMs and the ongoing boiler repair. A true pleasure. You guys have done it again. Perfect fit. I know you guys have competition but can you really call it that? Your guys have crossed the finish line before the other guys know the starting gun went off!

TD Bank Acton Project

Dear Jay,

I would like to take this opportunity to recommend Renaud HVAC & Controls for the professionalism and cooperation displayed at every level of your organization during the TD Bank Acton project.

This project was not without challenge and thanks in part to Renaud HVACs collaborative approaches, ability to problem solve and the positive attitude of your employees we were able to successfully deliver a superior final product to TD Bank. The cooperation of your company’s project team allowed us to successfully meet the challenges associated with the project. Additionally, we are pleased with your company’s commitment to the project schedule and quality of workmanship.

Please extend our thanks to all your staff for their hard work, and excellent coordination in the field with PC Construction and TD Bank. We look forward to working with you on future projects.

Very truly yours,
Dave Manz
Project Engineer
TD Bank Acton Project

Mercy Medical Center

I am writing this letter of recommendation on behalf of Renaud HVAC & Controls, Inc. Over the past 4 years I have had the pleasure of working with Tom Nicalek and his staff on many important projects associated with Mercy Hospital. As you know any Healthcare construction or renovations project can be difficult due to the nature of our business. Mr. Nicalek and his staff have a tremendous amount of skill, ability and the know how needed to work in a healthcare environment.

During the last four years Tom and his team has been involved in the

  • Complete Renovation of our ED
  • Over the last 2.5 years Renaud HVAC has worked to complete the entire renovation of our 180 bed med surge unit
  • In 2011they were chosen to complete the HVAC needed to the renovate CSP
  • Presently they are working on a 25 phase project in our OR’s to replace the hot water reheat loop and controls to 15 OR’s.

As you can see from the above list Renaud HVAC has worked in some of the most critical areas of this facility. We at Mercy Hospital are confident in the abilities of Renaud HVAC and look forward to working with them on future projects.

Tom Hodovanec
Director of Engineering
Mercy Medical Center

Tocci Building Companies

I wish to take the opportunity to thank you for the excellent work that Renaud HVAC & Controls performed for Tocci Building Corporation at the Marlborough Cancer Center. This project was very important to the team and UMass Memorial as it was the first Integrated Project Delivery project for Marlborough Hospital. Renaud's overall performance validated our decision to bring you on board as our HVAC partner. Prior to and during the construction, your team's management and supervision was exceptional. The job safety, quality of workmanship and fair pricing on changes were without issues.

I would like to thank your project management and field staff as they did an exceptional job of executing the submittals in a timely fashion while maintaining a high level of quality control in the field. Communication and coordination was handled expertly and with professionalism making the project a true success for both firms.

Having a contractor like Renaud HVAC be truly vested in the project and really care about its success is always valued highly. I look forward to the opportunity to partner with Renaud HVAC on future projects.

Very truly yours:
Anthony P. Sandonato
Executive Vice President
Tocci Building Companies

Raymond R. Houle Construction, Inc.

It has been my pleasure to work with Renaud HVAC & Controls, Inc. I have worked with Renaud for the past 10 years on multiple projects ranging in size from service work to projects valued at many hundreds of thousands of dollars. Every project was handled expediently, and with the utmost professionalism. Renaud has an attention for detail and is very helpful at pointing out potential issues before they arise. Their attendance at job meetings is very welcome, as they are geared towards assisting the general contractor, not jamming your wheels with unexpected comments that leave you speechless.

My firm works in the hospital environment almost exclusively and Renaud is very sensitive to this environment and their staff is well trained to execute their work in this setting.

All in all I would highly recommend Renaud HVAC & Controls, Inc. as being a professional, competent HVAC contractor that would benefit any project they were being considered for.

Timothy S. Pelletier
Raymond R. Houle
Construction Inc.

The Commonwealth of Massachusetts

Renaud HVAC has been servicing our homes, client employment sites and Regional support buildings for several years now. Their service has been excellent in the quality of service and the reactiveness to emergencies that we have had occur during that time. They provide service ranging from preventive maintenance programs to replacing a failed boiler during severe weather events. The response time is critical for our department as we care for individuals with intellectual disabilities, as well as, significant medical issues. Renaud has always responded to minimize the impact of environmental systems issues on our individuals and staff in a timely and professional manner and we never have to worry about the completeness or quality of their work. I fully support Renaud’s submission for the new statewide contract TRDO1, tradesperson installation, repair and maintenance.

Yours truly,
Martin C. Smith DDS
Central/West Maintenance Manager

University of Massachusetts Dartmouth

I am writing on behalf of Renaud HVAC & Controls. During the past several years, our university has been working with Tom Nicalek and his company on numerous heating and ventilation projects. The company offers high quality service and we have always been satisfied with their work. They are professional, knowledgeable and respond quickly and timely. Their experienced office staff & field crews have made them one of the preferred HVAC repair contractors. Their staff provides timely and accurate estimates and pricing during the development and bidding phases, and their field crews provide quality service within the required time restraints. We are a facility of higher learning, we house 4500 students and on any given day, including commuter students, we can have up to 10,000 students on campus. As you can imagine, heating during the cold winter months and cooling during the scorching hot summer months is a high priority to our campus community; so quick, timely and efficient service is what we look for. We have found this is in Renaud HVAC & Controls. Our experience with Renaud HVAC & Controls has been positive from day one; we are extremely happy with the overall experience and look forward to a continued business relationship with them.


Jeffrey J. Louro
Umass Dartmouth University
Director of Facilities


Since 2009, our agency has been working with Ken Boutiette and Renaud HVAC on numerous HVAC projects, as we solicited them through the state-wide vendors list. We have found them to be professional, knowledgeable and respond very quickly to our needs. Their office staff and field technicians are very experienced and highly trained and both provide quality service within the high demands of our business. We are extremely happy with Renaud, our experience has been nothing but positive from the inception of our relationship. We look forward to a continued business partnership with them. It is without reservation that I recommend Renaud HVAC for the maintenance, repair and installation of all types of HVAC equipment. Please highly consider Renaud for the TRD01 Tradespersons maintenance, and repair state-wide vendors list.

Bob Northup
MassDOT/RMV Facilities

Abby Kelley Foster Charter Public School

Renaud HVAC & Controls, Inc., has been providing our school with a preventive maintenance program for the past nine months, During this time, we have not only minimized the need for service calls but have also increased the efficiency of our equipment. Every technician has proven to be professional, thorough and friendly. They provide the same quality during troubleshooting and repair service. 

Steven Donaghy
Director of Facilities
Abby Kelley Foster Charter Public School